Operation Wing :-

Consistent with its motto and objectives, SJAM offers a wide range of first aid and pre-hospital care services to the public through its Operations Wing, mostly provided free of charge.



Public Duty :-


SJAM volunteers attend thousands of events across the country every year, covering a variety of public events such as marathons and other sporting events, parades, public gatherings, and concerts, providing first aid to the sick and injured. Such service is provided free at the point of delivery, although a charge may be levied on the event organiser for attendance at commercial events. The provision of services during public duties are not limited to first aid; ambulances are provided in most events for rapid transportation. Where necessary, SJAM may also provide healthcare professionals to provide assistance at mobile treatment centres. SJAM has also successfully experimented the use of bicycles to maximise on efficiency and effectiveness during public duties involving a larger area of coverage. SJAM currently has two Cycle Response Units in Kuala Lumpur and Penang, staff by the volunteers of SJAM Wilayah Persekutuan and SJAM Penang respectively. Due to its commendable and consistent track record, SJAM has also been deployed to render aid to the sick and wounded in many difficult situations; more recently, the Bersih Rallies in 2007, 2011 and 2012, as well as the HINDRAF Rally in 2007, all occurred in Kuala Lumpur. SJAM volunteers have acted professionally and neutrally, and provided relief without any distinction of race, class, colour or creed.



Transport Duty:-


SJAM is certified by the Malaysian Book of Records as the voluntary organisation with the largest fleet of ambulances in Malaysia. All ambulances are commissioned for active transport duties of the following nature:



Emergency Medical Assistance Service (EMAS) :-


SJAM provides support to the Ministry of Health's statutory ambulance service in metropolitan areas, responding to 999 calls and assisting during times of major incidents. From its humble beginning in Kuala Lumpur and greater Klang Valley on 10 September 1998, EMAS has now been extended statewide in Selangor and Penang, and selected cities and towns in Kedah, Perak, Johor and Sabah. Basic requirement to join EMAS was 16 years old, with valid basic first aid certificate. SJAM was the first in Malaysia to introduce the use of AED in 2001 - it began when all EMAS ambulances in Kuala Lumpur, operated by SJAM Wilayah Persekutuan, were fitted with an AED each.



Expressway Emergency Ambulance Service :-


Motor vehicle accidents rate is significantly higher during major festivities due to the balik kampung (home return) rush. Many incidents along the expressways and highways became fatal due to delays in pre-hospital care. Since 1996, SJAM began stationing ambulances and volunteers at strategic locations along expressways and major highways during major festivities as one of its efforts to ensure quicker response to such incidents.



Non-emergency Transport Service :-


The large fleet of ambulances is also used in the provision of non-emergency transport service, transferring patients with limited mobility and/or requiring care during the journey to every part of the country, as well as into neighbouring countries (Singapore and Thailand), where land crossing permits.



Emergency Medical Air Rescue Service (EMARS) :-


Since 2010, SJAM has been partnering the Air Unit of the Royal Malaysian Police (RMP) in providing EMARS. Based at Simpang Airport near downtown Kuala Lumpur, the RMP helicopters are capable of being converted into air ambulances where necessary, and during EMARS deployment, specially-trained SJAM volunteers are assigned to provide patient care on board.